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Online Presentment and Payment FAQ’s


General

What are some of the benefits of receiving my bill electronically?
It is convenient, saves time, reduces errors, bills don’t get misplaced, allows you to receive bills anywhere at any time and it helps the environment by saving trees. You can continue to receive a paper bill but if you elect to go paperless, you can always print out a copy of the invoice if needed.

What are the benefits of paying a bill online?

Paying online with a credit card or electronic check saves time, gives you the flexibility to pay how and when desired, saves money (no more stamps, paper checks or envelopes.)

Using the System

How does the system work?
It is very simple. Here are the 3 steps taken by customers:

  1. Customer accesses the account via the biller website and clicks on the “View or Pay Your Bill” button.
  2. Customer views invoice and enters payment information.

Do I need to register to pay a bill?
No, one time payments require that you enter your payment information each time you make a payment.

 

Payment

What forms of payment can I use?
You can pay by credit or debit card or you may issue an electronic check from your bank account (checking or savings).

Can I still send in a paper check?

Yes, your bill can be paid in any of the following ways:

  • Web based online payment – login to online bill pay
  • Phone payments – call your biller’s office
  • Paper check – sent by whatever means you choose, including US Postal Service (note: many paper checks today are converted into electronic transactions once they are received by the biller).

What is a service or convenience fee?
A non refundable fee added to an invoice to cover various administrative costs associated with billing and accepting payment.

If I don’t have email can I still process an electronic payment?

Yes, you may view your bill and setup a one-time payment by visiting AccessMyGov.

Which bills can I pay online?
You can pay your current monthly bill and past due bills.

What are the costs for paying online?

There are no signup costs or subscription fees. There is no convenience fee when using an ACH transfer (electronic check) from your checking or savings account. The non refundable convenience fee when using credit cards is a percentage-based or flat rate fee that varies depending on the card type and the bill you are paying. The convenience fee is automatically calculated based upon the type of credit card used and the dollar amount of the bill being paid and is shown on the payment page before you submit your payment for processing.

There are fees for returned payments, and your bank may charge you a fee based on the bank's fee schedule.

Can I use more than one payment method per transaction?

Yes, if your biller accepts partial payments, you may use one payment method for part of the transaction and another payment method for other parts of the transaction.

How long does it take for a credit card transaction to process if I pay online?
Credit card transactions typically take 48 hours to settle. An authorization is issued immediately; however, it takes 48 hours for the money to be moved.

How long does it take for an EFT (electronic funds transfer) transaction to process if I pay online?
EFT transactions typically take 48 – 72 hours to settle.

How much does paying online help the environment?
Paying online is only half of the benefit, by going paperless when applicable (not available for all invoice types) and not receiving paper invoices, you can increase the effect you can have on the environment. There are several ways reducing paper consumption helps the environment, including saving trees and using less gas. According to the PayItGreen AllianceTM, if one in five households were to switch to electronic payments, statements and bills, we could collectively: save 1.8 million trees each year and avoid using 103 million gallons of gasoline to mail bills, statements, and payments.

Do I need to notify my bank or change bank accounts?

No, your current bank account (checking or savings) will work fine. So many payments are made electronically now that banks are already prepared for online payments. However, if you have arranged through your bank to automatically pay your bill, you need to contact your bank and discontinue the automated payment, otherwise you may pay your bill twice.

What is Auto-Pay?
If you elect to opt in to Auto-Pay, it means that your bills will be paid automatically on their due date or date you choose using your default bank account. This will avoid any late fees and free you from having to remember when to pay.

Can I cancel Auto-Pay?
Yes, contact Maile Weberlein at 734-429-4907 Ext. 2204

Why am I being charged a late fee?
If you feel that this fee has been assessed in error or you would like more information about late fee charges, please contact Gail LaDuke at 734-429-4907 Ext. 2204.

What if I already have auto-pay or a scheduled payment set up with my bank?
Your data was converted for auto-pay and your bank payment will be processed.

Getting Help

Who do I contact with questions about a bill?
If you are unable to find the information you need in your online payment history or open invoices, please call Gail LaDuke at 734-429-4907 Ext. 2204.