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CITY OF SALINE

 

Communication Operator

 

SUMMARY 

This position entails varied communications work involving the skillful and prompt operation of police radio, telephone, and teletype.

Work involves responsibility for the operation of a communication center, which serves the police department, for the receipt and transmission of radio and telephone messages over several circuits, and for the performance of relating recording tasks and other clerical duties.  After an initial training period, employees work with considerable independence, subject to special instructions or orders to meet special operation circumstances or emergencies.  Work is reviewed through the adequacy of communications services and through the examination of records.

 

SUPERVISION RECEIVED

Works under the general guidance and direction of the Patrol Sergeant or Officer-In- Charge.

 

RESPONSIBILITIES AND ESSENTIAL DUTIES AND FUNCTIONS

All of the following functions, qualifications, duties and KSA’s (knowledge, skills and abilities) are essential.  An employee in this class, upon appointment, must have the equivalent of the following:

  • Operates police radio; receives request for police services or information by telephone; connects incoming calls to appropriate party, provides routine police information, or takes other appropriate action.
  • Maintains radio contact with uniform police units; dispatches patrol or traffic personnel to investigate police incidents or request for police service; relays information to police officers and superiors; reports from uniform officers.
  • Exhibits behavior consistent with the mission, vision and values of the City of Saline.
  • Maintains radio contact with other law enforcement agencies.  Maintains log, radio transmissions and record of occurrences during an assigned shift in CAD system.
  • Enters queries and receives responses from Law Enforcement Information Network teletype to provide a variety of information on vehicles or individuals stopped or under surveillance by patrol units.
  • Types and files a variety of police/fire records and reports.  Performs related work as required.
  • Administering preliminary breath tests (PBT’s).
  • Monitoring weather information and activating City of Saline outdoor siren when applicable.
  • Monitors prisoners in lockup using building security camera system as well as audio contact.
  • Demonstrates a commitment to provide and require excellent customer service through cooperative team and individual efforts.
  • Contributes to a learning/thinking/renewing department through customer feedback and continuous improvement.
  • Provides teaching, mentoring and motivation to other employees within the organization through the sharing of knowledge, skills and information; is proactive in performing and improving his/her own work and suggests and participates in projects and activities to improve the function of the entire organization.
  • Furthers the mission, vision and values of the City through excellent customer service, creative problem solving, decision making, and stewardship of City resources.
  • Demonstrates a commitment to treat every contact as an opportunity to build public trust.
  • Proactive in community relations.

ESSENTIAL KNOWLEDGE, SKILLS AND ABILITIES

An employee in this class, upon appointment, must have the equivalent of the following:

  • Some knowledge of the street system and geography of the City of Saline and adjacent areas.
  • Adequate knowledge of telephone and radio operating requirements and techniques.  Ability to develop skill and speed in the operation of radio, telephone, and teletype equipment.
  • Ability to speak clearly in a well-modulated voice and to deal with the public and other employees in an acceptable manner.
  • Ability to keep records and to operate computer or other telecommunication equipment at a working rate of speed.
  • Ability to effectively communicate orally and in writing.
  • Good diction and a clear voice.
  • Physically and mentally capable of performing all the duties of the classification.

MINIMUM QUALIFICATIONS

An employee in this class, upon appointment, should have the equivalent of the following training and experience:

  • Graduation from a senior high school or vocational school, and some experience in radio dispatching work.
  • Possess above average interpersonal skills.
  • Ability to make critical decisions in a timely manner.

WORKING CONDITIONS AND PHYSICAL DEMANDS

The physical demands and work environment described here are representative of those an employee encounters while performing the essential functions of the job. 

An employee in this position spends nearly all of their time at the front desk/dispatch center with a controlled climate, may sit and work on a computer for extended periods of time, talk on the phone, radio or in person. This job entails shift work including holidays and weekends.